Privacy Policy

This Privacy Policy explains how Alley Flute collects, uses, shares, and retains personal data when you use alleyflutemeat.surf and related course services. It applies to visitors, registered users, and others who interact with our site.

Policy guidance

This summary highlights how to navigate the information provided in this policy.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
User Rights

Your Rights

Subject to applicable law, users may request access to their personal data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. Users may also object to processing based on legitimate interests where that basis applies, and may withdraw consent where processing relies on consent.

Available rights depend on the nature of the data and the applicable legal framework.
Requests

How to Make a Request

Requests should describe the data or issue involved so we can assess and respond appropriately. We will review verified requests within a reasonable period and may ask for additional information if needed to confirm identity, locate records, or determine whether an exception applies.

We may need to verify identity before acting on a request and may decline requests where the law permits.
Data Retention

Data Retention

Retention periods depend on the type of data, the reason it was collected, and any legal, accounting, or security requirements. When data is no longer needed, we will delete it, anonymize it, or restrict it so it is no longer actively used, subject to backup and archival processes that may take additional time to cycle out.

We keep data only for as long as needed for the stated purpose or as required by law.
Policy Updates

Policy Changes

When we update this policy, we will post the revised version on this page and change the effective date where appropriate. If a change is material, we may provide additional notice through the site or other reasonable means before the change takes effect.

We may revise this policy to reflect operational, legal, or technical changes.
Data category

Data We Collect

We may collect identifiers and contact details, account and enrollment information, payment-related records where applicable, course progress and assessment results, communications sent to us, and technical data such as device, browser, and usage information. We do not seek to collect more data than is reasonably needed to operate the site, deliver courses, maintain security, and meet legal obligations.

The categories of data collected depend on how users interact with our courses and website features.
Collection source

How We Collect Data

We receive personal data directly from users when they create accounts, enroll in courses, submit forms, or contact us. We also obtain limited technical and usage data through cookies, logs, and similar tools, and we may receive transaction or support information from payment, hosting, analytics, or other operational providers acting on our behalf.

Information may come from users, automated systems, and service providers involved in site operation.
Cookie usage

Cookies We Use

Our site may use essential cookies to support login, security, and page functionality, preference cookies to remember selected settings, and analytics or performance cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose and lifespan.

We use a limited set of cookies for operation, preferences, and basic measurement.
User control

Cookie Controls

Users may manage cookies through their browser settings and, where available, through on-site preference tools. Essential cookies are generally required for basic site operation, while other cookies may be disabled or removed by the user. If cookies are blocked, some features may not function as intended.

Browser settings and cookie controls can limit non-essential cookies, though some site functions may be affected.
Privacy Office

Contact Information

Privacy email
help@alleyflutemeat.surf
Telephone
+852 5162 2156
Mailing address
14, Tai Ho Road, Tsuen Wan, Tsuen Wan, Hong Kong
Privacy contact
01

How We Use Data

We use personal data to provide access to courses, manage accounts and enrollments, process payments where applicable, communicate about services and support, monitor site performance, maintain security, prevent misuse, improve content and functionality, and comply with legal and administrative obligations.

Processing is limited to purposes that are relevant to operating the site and delivering courses.
02

Service Providers

We may share personal data with service providers that support hosting, analytics, payment processing, communications, security, and course administration. These parties are expected to use the data only for the services they provide to us and to maintain appropriate confidentiality and security safeguards.

Operational partners receive only the information needed to perform their assigned functions.
03

Legal Disclosures

We may disclose personal data when required to comply with law, court orders, regulatory requests, or lawful investigations. We may also share information where disclosure is necessary to protect our rights, users, systems, or property, or to investigate suspected fraud, abuse, or security incidents.

Disclosures to public authorities are limited to situations with a lawful basis or valid request.